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Fraud defence for small business

You can't trust a face, a voice or a perfect email anymore. You can trust a callback.

AI lets criminals clone your CEO's voice, fake your supplier's emails and write flawless invoices. VouchSafe makes sure no money moves and no bank detail changes until the real person confirms it on a number you already hold.

Works inside Outlook and Gmail Callbacks by text or voice Hosted for you, nothing to run
The threat

The threat changed. Small-business controls didn't.

Business email compromise was the second-costliest crime type reported to the FBI in 2025, after investment fraud, and generative AI makes it cheaper, faster and more convincing. Small firms are exposed because approvals run on trust and familiarity.

$3.05B
in business email compromise losses reported to the FBI in 2025, from 24,768 complaints
54%
of people clicked fully AI-written spear-phishing emails in a controlled study, the same rate as emails written by human experts
3 sec
of recorded speech was enough for a research text-to-speech model to imitate a speaker it had never heard
The VouchSafe rule

No money moves until the real person confirms it.

1

A callback on a number already on file

VouchSafe texts or calls a one-time code to the number in your trusted directory, never one taken from the message. The real contact reads it back. An impersonator can't.

2

A second approver above your threshold

Larger payments need a different person to release them. Whoever opened the case or made the callback can never give the second approval.

How it works

Four steps between a request and your money

Detecting AI-written text and deepfakes is an arms race defenders lose. VouchSafe scores what attackers can't hide — where a request really came from and what it asks for — then enforces the one control that beats every variant.

Step 1

Check where you read

The Outlook and Gmail add-ins score each message in the reading pane: lookalike domains, display-name spoofing, failed authentication, payment-detail changes, secrecy, urgency, code requests.

Step 2

Open a case, freeze the money

Risky requests become a verification case with the exact steps your policy requires. Anyone on the team can stop a payment.

Step 3

Callback with a one-time code

VouchSafe texts or calls a code to the number in your trusted directory — never one from the message. The real contact reads it back. An impersonator can't.

Step 4

Second approver releases

Above your threshold a different person approves. Every step lands in a tamper-evident audit log your bank and insurer can rely on.

Features

Everything a small team needs to stop payment fraud

Built for businesses with no security team: plain-language verdicts, policy you set once, and steps staff can follow under pressure.

Outlook & Gmail add-ins

Risk verdict and next steps inside the inbox, with one click to open a case. Works in Outlook desktop, web and Mac, and Gmail on Google Workspace.

System-placed callbacks

One-time codes by text or voice to the number on file. Changed numbers are locked out of callbacks for 24 hours, so a hijacked account can't swap the number and approve itself.

QuickBooks & Xero guard In testing

We're testing a guard that watches supplier records in your accounting software and opens a case when they change. It isn't available yet, and what it can see depends on your ledger.

Roles & separation of duties

Requesters, verifiers, approvers and admins. The person who opened a case or made the callback can never give the second approval.

Tamper-evident audit log

Every action, hash-chained with SHA-256. Verify integrity in one click and export it as evidence for your bank, insurer or auditor.

Staff drills & incident playbook

Realistic deepfake, voice-clone and BEC scenarios for team meetings, plus a minute-by-minute playbook for the first hours after a loss.

For AI assistants

When an AI assistant pays your bills, a person still says yes. New · in testing

AI assistants now read invoices and prepare payments. They can be fooled by a fake invoice, or by instructions hidden in a document, just as people can. VouchSafe applies the same rule to them: the assistant asks, and your people confirm.

1

The assistant asks first

An admin gives your bookkeeping or bill-pay assistant an agent key. Before it pays, it tells VouchSafe who it wants to pay, how much, and to which account.

2

Your people confirm by phone

The request becomes a case for your team: a callback to the number on file, and a second approver above your threshold or when bank details are new. The assistant can't approve it, enter the code, or change a number on file.

3

A signed receipt comes back

It records who confirmed what, and when. Anyone you share it with can check it hasn't been altered, and it stops matching if the amount or the account is changed afterwards. Check a receipt.

What it doesn't do. It covers the payments an assistant asks about. It isn't connected to your bank, so keep your bank's own two-person approval switched on. Your team isn't alerted when an assistant asks: the case appears in the app. A refused request can't be asked again for 24 hours. This is new. We have run it end to end with Claude, connected by sign-in. It has not yet been tried with ChatGPT or other assistants. It connects through the Model Context Protocol or a plain web API.

Evidence

How we test

We test the risk engine the way you'd want any fraud control tested: on messages it was never tuned on, with the uncertainty shown.

  1. The real engine. Tests run the exact code the add-ins and the app use.
  2. Held-out test sets. A test set is fingerprinted before any rule changes. An edited set is refused, and every run is logged, so the number of looks can be audited.
  3. Retired after use. Once a test set's mistakes have informed a fix, it is retired and a fresh one is written.
  4. Uncertainty shown. Results come with 95% confidence intervals, plus every miss and every false alarm.
  5. Known provenance. Each dataset records where it came from, its licence, who labelled it and whether the rule authors wrote it.

Results

We don't publish accuracy figures yet. Our current test sets have 50 messages each and were written by the same people who wrote the rules, so any number from them would overstate how well VouchSafe works. We'll publish results once a test set has at least 500 messages and was written or collected independently.

Detection is the first line, not the last. A polished, error-free message is not evidence it's genuine. So a low score never removes a verification step: any request that moves money still needs a callback on the number on file and, above your threshold, a second approver.

Honest limits

What VouchSafe does and doesn't do

A fraud control you over-trust is its own risk. Here's exactly where VouchSafe's job starts and stops.

It does

  • Score the messages your staff choose to check, and explain each warning in plain language
  • Turn risky requests into a case with the steps your policy requires
  • Send a one-time code to the number in your trusted directory, never one from the message
  • Require a different person to approve anything above your threshold
  • Keep a tamper-evident record of every step

It doesn't

  • Guarantee that fraud is caught: scores can be wrong, which is why a low score never skips a step
  • Move, hold or stop money: it isn't connected to your bank
  • Watch QuickBooks or Xero yet: that guard is still in testing
  • Detect deepfakes: it verifies through a callback instead
  • Check numbers you enter: the directory is only as good as your records
  • Scan whole mailboxes, recover lost funds, or give legal, insurance or financial advice
Pricing

Simple pricing for small teams

One flat price per business, not per seat. Every plan keeps the rule that matters: no money moves until the real person confirms it.

Free

For trying VouchSafe and training staff

$0
  • Offline request checker in your browser
  • Deepfake, voice-clone and BEC staff drills
  • Readiness score and incident playbook
  • Nothing leaves your computer
Open the free checker

Team

For businesses that pay suppliers by email

$49/month
  • Up to 10 users
  • 100 text or voice callbacks a month, sent by VouchSafe
  • Outlook & Gmail add-ins
  • Trusted directory and verification cases
  • System callbacks with one-time codes
  • Dual approval with separation of duties
  • Tamper-evident audit log with CSV export
  • Email support
Get started

Prices in US dollars, excluding tax. Billed monthly by card through Stripe; cancel any time from your billing page. We run VouchSafe for you and send callbacks from our own phone account, so there's nothing to install and no Twilio account to set up. Callbacks over your plan's allowance are never blocked: they're billed at $0.15 each. Prefer your own Twilio account, or to run VouchSafe on your own server? Both are available. MSPs and insurers rolling VouchSafe out to many clients: ask us about volume pricing.

FAQ

Questions

Anything else? Email [email protected].

Does VouchSafe detect deepfakes?

It doesn't try to judge whether a voice or video is synthetic — detectors are unreliable and attackers iterate faster. It treats any money or access request over voice or video as unverified and routes it to a callback on a number you already hold, which works however good the fake is.

Where is our data stored?

We host VouchSafe for you on Render, a US cloud provider, in its Virginia (US East) region, on a disk that is encrypted at rest and backed up with encrypted daily snapshots. Each business's directory, cases and audit log are kept in a separate database file of their own, not mixed into a shared table with other customers. Accounting connection tokens, and your own Twilio credentials if you add them, are encrypted with a key unique to your workspace. If you'd rather keep everything in-house, you can run VouchSafe on your own server instead. The free offline checker stores nothing outside your browser.

Does it work with QuickBooks or Xero?

Not yet. We're still testing that guard and won't promise it until it's proven. In our testing, a US QuickBooks sandbox company didn't share vendor bank details with outside apps, so the guard may not be able to see them. Your callbacks and second approvals don't depend on your accounting software.

What does the callback cost and which phone provider is used?

Your plan includes a monthly allowance of text and voice callbacks (100 on Team, 300 on Business), sent from VouchSafe's own phone account through Twilio. You don't need an account of your own. Going over is never blocked, because a fraud check should never wait on a quota: extra callbacks are billed at $0.15 each. If you'd rather use your own Twilio account, connect it in Settings and Twilio bills you directly. Staff can always record a callback they place themselves at no cost.

We're five people. Is this overkill?

Small teams are the main target precisely because one person can be talked into one payment. VouchSafe works with two people: one verifies, the other approves.

Dr. John Négus Adu, founder of VouchSafe
The founder

Who's behind VouchSafe

VouchSafe was built by Dr. John Négus Adu, a legal scholar who has spent his career on how criminals use technology to steal, and how law and process can stop them. His conclusion: you can't out-detect a good fake, but you can out-process it.

More about John and VouchSafe →

Make "call them back" impossible to skip.

Set up your workspace, add your top suppliers and executives, invite a second approver. That's it.