Verification texts and calls
Businesses use VouchSafe to confirm that a request to pay money or change bank details really came from you. If you've received a code from us, this page explains why and how to stop them.
What this program is
Program name: VouchSafe verification codes.
When a business that uses VouchSafe receives a request made in your name, for example to change your bank details or to make a payment to you, it can ask VouchSafe to send you a one-time code by text message or automated voice call. If you made the request, you read the code back to that business. That confirms the request came from you, not from someone pretending to be you.
Each message names the business that asked for it, says what request is being verified, and contains a 6-digit code that expires after 10 minutes. We never send marketing, promotions or links.
Who receives them
Only people who have agreed to receive verification codes from a business that uses VouchSafe. The business adds your number from its own records, such as a contract or a previous invoice. It then sends you a link to our consent form, where you read these terms and tick a box to agree, or records in VouchSafe that you agreed directly. We won't text or call you until one of those has happened. We never use a number taken from the request being checked.
How often
One message or call each time a request is made in your name and the business checks it. Most people receive a few a year at most.
Cost
VouchSafe doesn't charge you anything. Message and data rates from your mobile carrier may apply.
How to stop them
- Text messages: reply STOP to any message. You'll get one confirmation and no further texts from that number. Reply START to receive them again.
- Voice calls: tell the business that asked for the code, or email us at [email protected] with the number you want removed.
If you stop codes, the business may need to confirm your requests another way, such as by calling you itself.
Help
Reply HELP to any message, or email [email protected].
Didn't make the request? Don't share the code with anyone. Contact the business named in the message using a phone number you already know for them, not one given to you by whoever asked for the code.
Your privacy
We use your phone number only to send you VouchSafe verification codes when a request is made in your name. We don't sell it or share it with anyone for marketing. Texts and calls are delivered by our provider, Twilio. See our Privacy Policy and Terms of Service.
Mobile carriers are not liable for delayed or undelivered messages.